Where can I receive my order?
You can receive your order at any address (home, work, etc. , mailbox is not possible).
How long does it take before I receive my order?
Orders ordered before 14.00h and paid with Ideal, Paypal, debit or credit card will be shipped the same day. For other payment methods it may take a few days longer. These orders will be sent after receiving the payment. This can take 1 to 5 working days.
LUXEMBOURG - NETHERLANDS: 2-3 days after payment
REST EUROPE: 3-5 days after payment
Possible for delivery in the weekend?
We will send generally with the courier service of DPD and this only on weekdays.
What are the shipping costs?
The shipping cost are calculated per country per amount. You can find the exact rates when checking out, after you have entered your correct address. Based on this address the exact shipping amount will be displayed in your check-out basket.
How do I know my order is shipped?
Once your package will be sent with GLS you receive an email confirmation from our courier service with the exact delivery date.
I have given the wrong address.
Please check your address when completing the data on the checkout page! If you see in our confirmation email a wrong delivery address, please contact us immediately by mail firstname.lastname@example.org. Caution! Once you had already received an email with the confirmation of shipping it is too late to correct the address and we will have to wait until your order comes back. We will contact you if the package is returned to us and make a new appointment to send it again.